*Effective Date:* 31/12/2024
Dental Zone is committed to providing exceptional dental care and ensuring patient satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for dental services.
*Non-Refundable Services:*
* *Consultations:* Fees for consultations are non-refundable as they compensate for the dentist’s professional time and expertise.
* *Diagnostic Procedures:* Charges for diagnostic procedures, such as X-rays and examinations, are non-refundable as they are essential for diagnosis and treatment planning.
* *Prepaid Treatment Plans:* If a patient has prepaid for a treatment plan and chooses to discontinue treatment before its completion, a refund may be issued. The refund amount will be calculated based on the proportion of completed treatment and any non-refundable expenses incurred.
* *Deposits:* Deposits made for future appointments are generally refundable if the patient provides 7 business days’ notice of cancellation or rescheduling. Failure to provide adequate notice may result in forfeiture of the deposit.
* *Treatment Cancellation by Dental Zone:* If Dental Zone cancels an appointment or treatment with insufficient notice, a full refund will be issued for any prepaid services.
* *Unforeseen Medical Circumstances:* In the event a patient develops a medical condition that prevents them from receiving or completing dental treatment, a refund will be issued.
*Request Consideration:* A request may be considered upon the presentation of supporting medical documentation.
While we strive for excellence in all treatments, we acknowledge that unforeseen outcomes may occur. If a patient is dissatisfied with the outcome of their treatment, they are encouraged to contact Dental Zone to discuss their concerns. A refund may be considered on a case-by-case basis after a thorough review of the situation.
**Change in treatment plan:* In the event of a change to the consented treatment plan, costs may be adjusted. We will notify you of any changes and request your input on how you would like to proceed.
*Refund Process:* All refund requests must be submitted in writing to the Dental Zone office, either in person or via mail.
The request should include the patient’s name, contact information, date of service, reason for the refund request, and any supporting documentation.
Refund requests will be reviewed by the Dental Zone management team within 7 business days of receipt.
Approved refunds will be processed via the original payment method within 30 business days of approval.
*Dispute Resolution*
Dental Zone is committed to addressing patient concerns and resolving disputes in a fair and amicable manner.
If a patient has a concern regarding a refund request, they are encouraged to discuss the matter with the office manager or a member of the Dental Zone management team.
*Disclaimer*
This Refund Policy is subject to change. The most current version will be posted on the Dental Zone website and available at the office.